During a debate on cash infrastructure in the UK on 20th July 2023, the Bishop of Southwark asked a question on the use of cash by vulnerable groups such as the elderly, those with mental health issues, and those on low incomes:
The Lord Bishop of Southwark: My Lords, the data tells us that cash usage is higher among higher age groups, those with mental health issues, those on lower incomes and other categories. Does the Minister agree that what works in terms of digital payments for some groups in society and proves financially viable for major banking institutions simply does not work for large numbers of people in a diocese of 3 million such as Southwark, and many others?
Baroness Penn (Con, Treasury): My Lords, the Government believe that we need to make digital payments as accessible as possible, but we also acknowledge the continuing role of access to cash, particularly among some of the groups that the right reverend Prelate mentioned. That is why, as part of the consultation, reasonable access considerations will be given to the FCA to regulate, as I have said, so that people can have access to that cash. LINK, the UK’s largest ATM provider, has taken action to protect the distribution of free-to-use ATMs, including in deprived locations and more remote locations.

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