On 30th November 2021, the Bishop of St Albans asked a question on the support and education available for elderly people accessing online financial services:
The Lord Bishop of St Albans: My Lords, with increasing numbers of bank branches being closed on high streets and the impact of Covid, the elderly vulnerable are having to negotiate the choppy waters of online banking like everybody else, in an environment where there are large numbers of online scams and frauds. What are Her Majesty’s Government doing to offer training and resources to try to protect the elderly vulnerable as they engage with online financial services?
Baroness Williams of Trafford (Con): The right reverend Prelate points to a real problem which particularly targets the vulnerable, never mind the elderly—who are obviously in that bracket. We have Action Fraud, which is trying to tackle the problem. Some information is also being put out to help to guard against people being scammed. I think every one of us has at some point had messages appearing on their email which appear to be genuinely from their bank but, in fact, are not.
The Church of England in Parliament 
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