On 4th February 2015, the Bishop of St Albans, the Rt Revd Alan Smith, received an answer to four written questions on the subject of social security benefits.
The Lord Bishop of St Albans: To ask Her Majesty’s Government what progress has been made to implement the changes announced in December 2014 to provide more information about Short Term Benefit Advances online and in Jobcentres and to update the guidance on Short Term Benefit Advances for Jobcentre advisers.
The Lord Bishop of St Albans: To ask Her Majesty’s Government what procedures they have put in place to monitor the effectiveness of changes to the information and guidance provided on Short Term Benefit Advances in helping to raise awareness of Short Term Benefit Advances among potential claimants.
The Lord Bishop of St Albans: To ask Her Majesty’s Government when they will evaluate the effectiveness of changes to the information and guidance provided on Short Term Benefit Advances in helping to raise awareness of Short Term Benefit Advances among potential claimants.
The Lord Bishop of St Albans: To ask Her Majesty’s Government whether changes to the information and guidance provided on Short Term Benefit Advances have led to an increase in the number of applications for Short Term Benefit Advances.
The Parliamentary Under Secretary of State for Work and Pensions (Lord Freud): The Secretary of State for Work and Pensions, the Rt. Hon. Iain Duncan Smith, set out on 8 December 2014 (Official Report, column 633) how the Department for Work and Pensions will be doing much to raise awareness of Short Term Benefit Advances (STBAs). This will include providing more information to claimants aboutSTBAs online and inJobcentres. Staff guidance onSTBAs will also be updated and staff reminded of the process for considering anSTBA.The department has already undertaken testing of the posters and messaging with a small number of staff and claimants. We have also asked the Social Security Advisory Committee to review these customer communication products before they are introduced.
Once the products have been introduced we will, of course, closely monitor their effectiveness and impact, including on the number of requests for STBAs.
(via Parliament.uk)
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The Lord Bishop of St Albans: To ask Her Majesty’s Government what progress has been made to implement the changes announced in December 2014 to provide more information about Short Term Benefit Advances online and in Jobcentres and to update the guidance on Short Term Benefit Advances for Jobcentre advisers.
The Church of England in Parliament 
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