On 2nd May 2018 the Bishop of Durham, Rt Revd Paul Butler, received a written answer to a question on assistance for refugees:
The Lord Bishop of Durham: To ask Her Majesty’s Government what training is being provided to Job Centre Plus staff to assist refugees during the twenty eight day move-on period.
Baroness Buscombe: All DWP staff have access to operational instructions that explains DWP support available to refugees, including the 28 day move on process. During rollout of the supported handover, between Home Office and DWP (for refugees requiring help in making a DWP benefit claim), further communications, including a memo, were issued to improve awareness of the process and alert staff of the instructions to follow. As part of our continuous improvement activity we are considering what future products may be required to support refugees.