Bishop of St Albans asks about financial services for blind and partially sighted people

The Bishop of St Albans received the following written answer on Monday 20th February 2023:

The Lord Bishop of St Albans asked His Majesty’s Government what steps they are taking to support financial inclusion for blind and partially-sighted people.

Baroness Penn (Con): The Government works closely with regulators, industry, and consumer groups to promote financial inclusion. The Economic Secretary recently invited the Royal Institute of Blind People (RNIB) to attend the latest Financial Inclusion Policy Forum for a discussion of accessibility issues and consideration of what further action can be taken.

The Government is also currently legislating to protect access to cash, while many firms offer services to make everyday banking and payments interfaces, including ATMs and Point of Sale terminals, more accessible for consumers.

Importantly, all service providers, including banks and building societies are bound under the Equality Act 2010 to make reasonable adjustments, where necessary, in the way they deliver their services.


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